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Randomly Untracking game time

So yet again I've played a good three hours on Guildwars 2 and yet again it's not tracked it therefore loss of the 60 points. I know the app's running as it recorded the game play but not tracked the time. It seems to happen every other day. Starting to really bug me.Tried everything from stopping and starting the app to manually tracking game play and we all know that doesn't get you the points. Any one else have this problem?.  

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